My review of Royal Vegas Casino – A great all round casino with great customer support options

Whether you’re a life-long fan of casino gaming, or just enjoy the occasional spin of roulette, nothing beats the thrill of online casino. At Royal Vegas Casino, there are a grand variety of table and slot games which can be experienced from the comfort of your home – be that be on your mobile, tablet or PC.

Playing with Royal Vegas Casino is akin to playing at the Bellagio, Caesars or Circus Circus – it feels like you’re playing at a genuine bricks-and-mortar casino. A number of casinos I’ve played on in the past use out-dated graphics, with slow and sluggish apps, but I’m pleased to say this wasn’t my experience with Royal Vegas Casino. In fact, I’d much rather not waste time travelling and just play with these guys – and that’s the truth.

Royal Vegas have been around since the start of the millennium, standing the test of time when where so many others have failed. After 16 years, technology has changed a lot: at first I expected Royal Vegas to look outdated, much like other old Microgaming casinos on the market such as Violet Casino. Fortunately, I was wrong.

Royal Vegas Casino’s Website

The website is sleek, modern, and utilises HTML5; thus, it is safe and secure. What really struck me was how clearly laid out everything was, allowing me to find what I was looking for with ease. You don’t feel bombarded with information, with just one promotional advertisement within the top banner ($/€1200 + 120 free spins) and a clear list of the popular games on offer below. The site is also open to players from the UK, Canada and Australia too.

Just some of the games available on the site

Running across the top section of the page are the tabs, which clearly categorise the many games on offer at Royal Vegas Casino:

• Featured Games (the most popular)
• Slots (319 in total)
• Table Games (60)
• Video Poker (24)
• Progressive Slots (16)
• Scratch Cards (32)
• Casual Games (20)

The above figures might change, but were correct at the time of writing. Of course, we’ll go into detail about these further into the review.

Towards the right top corner of the page is where you sign into your account. In the top left corner you can find more information about Royal Vegas Casino and their services, such as how to get started, the promotions on offer, banking, and a bit of history about the casino. Again, we’ll go into more detail below – but if you’re looking for the information now, you know where to find it.

Software & Games available at Royal Vegas Casino

In regards to the software, Royal Vegas Casino, as previously mentioned, is a Microgaming casino. I’ve had run-ins with these guys before as they provide software for a number of popular casinos such as 32Red, Betway and Jackpot City – and so, I knew exactly what to expect.

Pioneering internet gaming, Microgaming were (arguably) the first to develop the online casino in the early 90s. From there, they’ve been providing top-rate casinos with rigid gaming platforms, capable of processing millions of players each and every day. They continually update their clients’ software, so you can be confident that Royal Vegas Casino will provide a top-notch gaming service.

Updated software includes games as well – with improvement to graphics and animations occurring year in, year out. Whether you’re a fan of the classic slot game Mega Moolah, or brand new titles such as Hot as Hades, you can be confident you’re experiencing the latest in slots action.

Royal Vegas Casino contains over 300 slot games, which is one of the largest collections on the web. Below is a list of some of the most popular:

• Mermaid Millions (multi-player online slot)
• Thunderstruck II
• Jurassic Park Online Slot
• Terminator 2 Online Slot
• Immortal Romance
• Mega Moolah

With 16 progressive jackpots up for grabs, all with top-prizes starting at 100k+, there is some serious money to be won. Mark A won a phenomenal $7,562,019 USD jackpot in 2015 playing Mega Moolah, so there’s definitely the potential for big payouts. More recently, people have won various smaller jackpots: KT won $53,249 AUD on the Burning Desire slot in November 2016, while DB made a cool $49,111 CAD on Ladies Nite and DK netted $94,812.50 CAD from playing Break da Bank Again. These prizes were all paid in different currencies, showing just how international the Royal Vegas experience is.

Then, of course, you have the classic table games which everybody loves; from blackjack (my favourite), to roulette and baccarat – and with a live offering, you get to experience the thrills of real casino gaming from the comfort of your own home.

Basically, you hook up to a real casino via webcam, where live dealers operate your favourite games much like they would do if you were to visit in real life. It’s like playing at a real casino, but from the comfort of your own home.
All the above are available on your PC, tablet and mobile phone.

Mobile Casino at Royal Vegas

Mobile Casino provides you the opportunity to play on the go; whether that’s on the bus to work, or on the train home. Some online casinos drastically limit their array of games when playing on mobile, but I was rather impressed with Royal Vegas’ range. It was more or less the same as the desktop version, so I didn’t feel cheated when I opted to use my mobile.

The Royal Vegas app is available in iTunes plus Google play and the blackberry store

I played with the iPhone software, downloaded from the app store – but if you use an Android or Blackberry phone have no fear. Royal Vegas’s mobile app is available from the Google Play and Blackberry store. All you need to do is register an account, download the software and you’re ready to go – it’s an incredibly simple process.

Promotions and bonuses at Royal Vegas Casino

First of all, let’s talk about the new player offer. It’s rather tasty with a maximum of $/€1200 on offer. Unfortunately for some, it’s tiered into three parts, which means you won’t access all your bonus funds at once.
If you’re patient though, you could end up with a decent bankroll.

The bonus is split into three parts:

• Make your first deposit and you will receive a 100 percent bonus up to the value of $/€250.
• Deposit a second time and you will receive a 25 percent bonus up to the value of $/€200.
• A third and final deposit will earn you a 50 percent bonus up to the value of up to $/€750.

If maths is your strong point like me, you’ll quickly realise this adds up to a cool $/€1200 – pretty generous indeed. However, to get the maximum free bonus, you’ll have to deposit $/€2300 over your first three transactions – set up as $/€250 the first time, $/€800 the second time, and $/€1500 for the final deposit. These sums may be a little out of reach for most players, but you’ll still end up with almost 50% extra as credit no matter what your initial deposits are.

On the promotions page you can find a wide range of cool potential perks, such as the awesome VIP scheme and Royal Vegas’ Fortune Lounge Cruise. The high-level promotions require some serious loyalty and longevity, but smaller promotions – like the weekly match offers or slots tournament entries – are worth your time. You could even sign up for the regular email, so you always know when the best promotions are on and you can maximise your winnings.

Every month, there’s a different promotion on too to encourage you to play your favourite games. A common feature is monthly reward points, which can be used to play bonus games in the hopes of winning more cash. There’s often €160,000 up for grabs in instant prizes, and you’re automatically participating whenever you play, so there’s no reason not to use the monthly promotion.

There’s plenty of information available on the promotions page, so it’s well worth checking out.

The customer Support options are vast

You can see from the site that customer support is very important to Royal Vegas Casino, from a player’s point of view this is great news as this can be one area which is often lacking in other online casinos.

Royal Vegas has great customer support options

The first thing that stands out is the number of options available, previous casinos I have played with have had the usual live chat and email options which are also available here. However, what really stands out here is that you can also pick up the phone and speak to an actual person on the other end. This is a great personal touch and makes this casino stand out, there is an international element at play too as Royal Vegas have customer support in French, German, Spanish, Portuguese, Greek, Italian, Dutch and English. The information on site points out that the customer support team can help with any question you may have and that is not limited to the following – The download process, registering on the site, deposits and claiming bonuses but as the site says they can literally help you with anything you require so pick up that phone.

Payment Options

In regards to payment options, Royal Vegas offers many:

• Bankwire
• Delta
• ecoPayz
• JCB
• Giropay
• Maestro
• Mastercard
• Neteller
• PaysafeCard

Plus many, many more…

Royal Vegas generally pays out within 2 – 3 days via the same method you deposited with. However, not all payment methods can be used for withdrawal: make sure to check before you deposit money, and have a back-up method in place for withdrawing your winnings. All deposits are secured via SSL, which ensures all of your banking information is encrypted and therefore safe.

With a minimum deposit of €1 through Click&Buy, Neteller, PayPal, Skrill and Eco, this makes Royal Vegas Casino one of the most accessible on the web. Other payment methods – Visa, Solo Switch etc. – have a higher limit of €5.
One downside is that the minimum withdrawal limit is quite high, at €50. So make sure you’re aiming to win a fair amount, because you won’t be able to withdraw any smaller winnings.