Maple Casino: A Fitting Contender for Canada’s Best Casino?

The maple leaf is recognised the world over as a symbol of Canada. It’s no surprise then that Maple Casino has built its brand and its name around this iconic symbol. As Canada’s biggest casino, they’ve gone all out to treat players to a Canadian themed experience. But is it really such a great place for players?

I always advised players not to get distracted by big names or impressive graphics. Sure, it does contribute to the overall gaming experience. But I prefer to judge all casinos by their actions, and by the games and experience they offer to their players now, rather than relying solely on their reputation.

Fortunately, Maple Casino comes with a strong reputation for being fair to its players. Regulated and licensed in Malta by the Malta Gaming Authority, this Microgaming casino has a long track record of decent payouts, generous terms and fantastic games, available on both their desktop and mobile versions.

This casino isn’t just open to players from Canada, but there are a number of restricted countries that can’t play here. If you live in these countries, you’re going to need to play somewhere else – I usually recommend Bovada for US based players, or Betway for European players as an alternative. If you’re based in South Africa, USA, Belgium, Cyprus, Denmark, France, Greece, Hungary, Ireland, Italy, Romania, Spain, or the United Kingdom, you won’t be able to open an account here.

For those that can play at Maple Casino, let’s delve a bit further into what they have to offer, firstly in terms of the overall user experience for players trying to win their fortune at this casino.

User Experience

On the banking side of things, there are loads of deposit and withdrawal methods you can use to move your funds around. I usually stick to something where you can both deposit and withdraw, because it’s a little quicker – methods like ecoPayz, EntroPay, InstaDebit, Maestro, MasterCard, NETELLER, Skrill, SWIFT, Trustly, Visa, Visa Debit, Visa Electron, and WebMoney.

Or you can deposit only through Citadel Instant Banking, eCheck, Euteller, GiroPay, iDeal, MB Multibanco, Neosurf, paysafecard, Poli, Przelewy24, Skrill 1-Tap, Sofortuberweisung, todito Cash, Transferencia Bancaria Local, UseMyFunds, and Zimpler, if any of those are more convenient for you.

When it comes to withdrawals, that can be handled through the above withdrawal methods, or through Check by Mail or Courier Check if it’s a bigger amount.

Withdrawals usually take less than 2 days, particularly if it’s through one of the supported cards or e-wallet services, and there’s not too much unnecessary hold-up as you move through the process of withdrawing your money.

One area they could no doubt improve is in their customer support. I hate to say this, because it’s an otherwise pretty good casino, but their support has been known to be difficult. It’s not so much the support options, but rather the people at the other end, especially on email and phone support. They don’t seem to be quite as helpful as others I’ve encountered, and this is an experienced shared by other players.

It’s quite a small detail, and it wouldn’t put me off playing here again, but come on guys – for a casino that’s this good, it’s probably worth spending some time actually training your staff to be a bit more helpful and more responsive to the needs of your players.

Game Types & Selection

The best thing about Maple Casino is undoubtedly the games. There are over 650 to choose from at most, provided by industry leading developer Microgaming. You can also play these games for free if you want, so you can try out new titles or just play for fun, before switching up to playing for real money.

The majority of their game titles are slots, as you’d probably expect. These range from standard favourites like Tomb Raider, Hellboy and Immortal Romance, through to big cash progressive games like Mega Moolah, with millions of dollars just waiting to be won. I’m a bit of a slots fiend myself, so it’s always music to my ears when I discover a casino that has such an amazing range of slots available.

The table games are pretty impressive too, and you’ll find a huge range available here for your playing pleasure. Blackjack, roulette, baccarat and craps are accompanied by some rarer games, so this is really a treat for anyone who enjoys the full range of gambling games. Video poker is also well catered to, with countless variations available to suit every taste.

I like that you can choose between the download platform of the 1Click Instant Play setting too – it makes the whole thing a lot easier, by giving you the choice to play Flash games, or to go the full way and download the lobby software to your computer.

Deposit Bonuses

Depending on how you sign up to play at Maple Casino, there are a couple of welcome bonus packages available to you. On mobile, you can sign up to take advantage of the 100% first deposit match up to 500 credits, which is spread over your first three deposits. This also comes with 40 free spins you can use on Avalon, one of my all-time favourite slots games.

If you sign up for the desktop version, you can get a similar bonus, up to $500 matched against your first three deposits. This comes with an extra 30 free spins for the Game of Thrones slot, and anything you win is yours to keep, subject to meeting the wagering requirements.

The wagering requirements are generally set at an acceptable 40x, but this is upped to 50x for your very first deposit, which includes the free spins. This is a touch on the high side at 50x, but it’s still not a bad bonus simply for signing up and depositing into your account.

Loyalty, VIP and Online Casino Promotions

Maple Casino doesn’t just stop at the welcome bonus – with a range of ongoing promotions including tournaments, and a generous loyalty programme available, there are plenty of opportunities to get more bonuses the longer you play here.

The loyalty scheme works on a points basis, and you pick up points every time you play for real money. The more points you accrue, the better your rewards become, right up to the Platinum Level which offers some fantastic rewards, including the ability to exchange your points for a cash, rather than bonus, value.

It’s a nice touch and they don’t have to offer it – but by giving back to their most loyal players, it really feels like Maple Casino cares.

Supported Devices

One thing they do very well is compatibility, with support for a huge range of devices. Firstly, you can play easily on your desktop, either by downloading the casino software, or by playing the Flash games in your browser through the 1Click Instant Play software they’re running. In my experience, this makes it as easy as the best casinos in the world, in terms of getting games up and running in just a few moments.

For mobile, the mobile casino makes it equally as straightforward, with support for any Android, iOS, Windows or even Blackberry device. The range of games on mobile is slightly smaller, but only because they want to make sure the mobile experience is as good as possible. This is really an academic issue, though, as there’s still more than enough game variety to keep you going – no matter the device you’re playing on.

Our Verdict

Maple Casino is a great place to play. It does have some problems, and the main one for me would be the customer support issue. I hear they are working to resolve this and I hope that they do, because little things like that can end up spoiling what is otherwise a great place to play. For me though, I can still comfortably recommend you play here. Over 650 games is impressive by anyone’s standards, and it’s so easy to play there across a range of devices. The fact that these are Microgaming games only sweetens the deal.

For anyone in Canada looking for reputable, enjoyable, decent paying place to play, I’d suggest checking out Maple Casino further. Apart from dealing with customer support, this is one of the best places I’ve come across for online casino gaming.